Our service standards
We are committed to serve you with Collaborate, Anticipate, Reach Out, and Empathise
In our continual effort to better engage you, we have published our service standards on this website. If we have failed to meet these service standards when dealing with you, please email to MOF_QSM@mof.gov.sg and we will look into the issue. If you have contacted us, please refer to the following links to find out when you can expect to hear from us. Thank you.
Please click for the service standards pertaining to
Service Standards
| Comments/Feedback |
| Processing of QSM Feedback (Simple) |
100% within 3 working days |
| Processing of QSM Feedback (Complex) |
100% within 60 working days (3 months). Interim reply should be sent no later than 3 working days |
| Processing of Tax-Related Cases |
For tax-related cases, more time (up to 180 working days) may be needed to process the case, depending on its complexity. Taxpayers are encouraged to furnish the required information fully and as soon as possible, so as to facilitate the timely evaluation of their cases |
| Recruitment |
| Time taken to inform candidates of outcome of interview |
100% of the candidates informed of the final outcome within 10 working days from the first interview |
| Supplier Services |
| Debarment of Contractors (Simple) |
100% within 10 working days |
| Debarment of Contractors (Complex) |
100% within 15 working days |