Steps taken to resolve Bizfile issues and improve IT management

We thank Mr Tan Swee Leng for the feedback in his letter, “MOF should set up panel to find root cause of ACRA’s portal glitches” (ST, 20 Feb). 

We recognise the difficulties that users have faced due to the issues with ACRA’s new Misfile portal. ACRA is working hard with its IT vendor to resolve them as soon as possible.

In the meantime, ACRA has been providing direct assistance to users with urgent needs. We thank users for their patience and understanding.

The Ministry of Finance is also working with ACRA and the Ministry of Digital Development and Information to look into the root causes, identify learning points and determine the follow-up actions needed.

The lessons learnt from the review will be incorporated into broader plans to develop capabilities in the Government on the planning, design and management of IT projects, in partnership with the industry.

Mr Chin Yi Zhuan
Director (Economic Programmes)
Ministry of Finance