eGov2015 Masterplan (2011-2015)

Connecting People, Enriching Lives


To be a Collaborative Government that Co-creates and Connects with Our People.

eGov2015 is about building an interactive environment where the Government, the private sector and the people work together seamlessly, through the enabling power of infocomm technologies.

The vision of a Collaborative Government will be achieved through three strategic thrusts, namely:

  • Co-creating For Greater Value
  • Connecting For Active Participation
  • Catalysing Whole-of-Government Transformation 

Click here to access the pdf version of the eGov2015 publication.

Click here to access information about eGov Masterplans.

eGov 2015


Strategic Thrusts

  • Co-creating For Greater Value

Today, citizens and businesses can access more than 1,600 online services and more than 300 mobile services provided by the Government. Besides continuing to improve the richness and quality of public services, the focus of eGov2015 will be to empower citizens and businesses to co-create new e-services with the Government.

Government as a Service Provider

Recognising the Internet as an important channel for the direct delivery of information and services to the public, the Government will continue to improve the information and services delivered through government websites. Our Website Transformation Strategy seeks to provide customers with a seamless and integrated web experience across all government websites, while developing standards, common tools and capabilities to support government agencies in improving their websites.

Riding on the high smartphone penetration in Singapore, the Government will also be driving the next phase of Mobile Government (mGov) programme to deploy more feature-rich and innovative mobile services. Customers can look forward to an enhanced mobile experience while accessing information from, and transacting with, the Government on the move.

With the desire to improve e-service delivery, the Government is always exploring the creation of useful e-services, including personalised e-services offered at the whole-of-government level. To this end, the Government will be deploying a one-stop trusted platform called OneInbox for the delivery of government electronic correspondences to individuals and subsequently, to businesses.

Government as a Platform Provider

With the rising popularity of social networking, Government can more easily tap on the collective intelligence of the crowd. As such, the Government can go beyond its traditional role as a service provider, to also serve as a platform provider to encourage greater co-creation of new e-services. For instance, members of the public will be able to readily look for and download publicly available government data from data.gov.sg, which can be used for research purposes, as well as to encourage the development of innovative and impactful applications.

  • Connecting For Active Participation

Today, more and more Singaporeans are logged onto the Internet, with faster broadband connections and increased smartphone usage. Singaporeans are also increasingly going online to express their personal views on many issues. Popular social media platforms include Facebook, Twitter, YouTube as well as blogs and discussion forums.

The eGov2015 Masterplan will build on the iGov2010 efforts in raising awareness and engaging the citizens in the policy-making process. The Government aims to widen and deepen the e-engagement efforts and experiment with new ways to tap on the wisdom and resources of citizens.

Consulting the Public

Public consultation is a critical tool that government agencies can leverage on when shaping public policies, or developing new initiatives and schemes.

Since the formation of the Feedback Unit in 1985, the Government has consulted extensively with the public. In 2010 alone, there was an average of two to four public consultation exercises launched each month. Under eGov2015, the focus will continue to be on raising the awareness of Government's e-engagement efforts by keeping citizens informed and linking up citizens who are keen to provide views on the formulation of public policies with government agencies.

The REACH (or Reaching Everyone for Active Citizenry@Home) portal will be further enhanced as the official channel for news and updates on all government consultation exercises. New features, such as alerts on new e-consultation exercises for citizens via social media channels and mobile applications will be introduced. To encourage participation, simpler ways for citizens to provide feedback (e.g. via quick polls) will also be considered. Guidance to government agencies will also be provided to facilitate the adoption of best practices in e-consultation exercises.

Inviting Ideas from the Public

Beyond public consultation exercises, the Government will also look at new ways of engaging citizens and tapping on their views and ideas. New platforms for engaging citizens, such as crowdsourcing tools, will be explored for inviting ideas and initiatives that will contribute towards a better Singapore. Crowdsourcing tools could be used to engage citizens in areas such as enhancing community relations and improving neighbourhood amenities.

  • Catalysing Whole-of-Government Transformation

At the heart of a Collaborative Government is an effective and innovative workforce operating in an environment that supports inter-agency collaboration empowered by ICT. To achieve this, the Government will build on the foundation established by past e-government efforts to transform the public sector ICT infrastructure, services and capabilities.

Transforming Public Sector Infrastructure and Services

To keep pace with new technological developments, the Singapore Government will design the next generation whole-of-government infrastructure to enhance cross-agency collaboration. This will harness Singapore's high-speed Next Generation Nationwide Broadband Network, and leverage cloud computing and energy-efficient technologies.

The Government will invest in a government private cloud (or G-Cloud) to provide a resilient and secure ICT environment, where government agencies may purchase computing resources on demand and pay based on actual usage, allowing them to flexibly scale up or downsize operations based on changing needs. This will change the way government agencies design, develop and deploy applications and services in the future.

To ensure continued alignment of ICT to business goals and strategies, a central Singapore Government Enterprise Architecture repository will be established to provide an aggregated view of government data, applications and technologies. This will help identify potential new shared services and possible cross-agency integration, while increasing data sharing opportunities.

In transforming the Government's ICT infrastructure, the Government recognises that ICT is a large energy consumer and one of the contributors of carbon emissions. To signal the Singapore Government's commitment towards international sustainable development goals, government agencies are encouraged to incorporate sustainability planning and adopt sustainable ICT practices.

Transforming Public Sector Workplace and Capabilities

The public sector workplace will also be transformed to promote closer collaboration and improve productivity. Public officers will be empowered to proactively share knowledge, work smarter and faster together, across agencies, to serve our customers better.

A key capability that the Government will develop is in business analytics. With the ever growing volume of digital data collected through computerisation over the years, equipping public officers with the right tools and competencies in business analytics will allow them to generate intelligent insights to enhance agencies' performance and improve service delivery and policy formulation.

To support an increasingly infocomm-savvy workforce, a blueprint for the future ICT workplace will be developed to spearhead government-wide adoption of innovative workplace technologies, analytics-enabled processes and automated solutions.