2.21 Our second focus is to strengthen our manufacturing
and services hub. To do this, we must raise our
productivity and build a strong service culture
based on quality and trust. WDA, STB and SPRING
are launching many initiatives to enhance our
services infrastructure, systems and workforce
training. These include the development of service
competency standards and assessment tools, a national
quality scheme to accredit organisations that
provide good service, as well as certification
and training programmes. The Government will invest
$63 million over three years in these programmes.
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