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Our public commitment is to serve citizens the best way possible.
A total budget of $701 million has been allocated to MOF in
FY2004 to achieve this mission. The vision of integrated service
delivery in an e-based society requires the Public Service
to move beyond operating as separate entities, and towards
serving the public as "Many Agencies, One Government".
"Many Agencies, One Government" has our agencies
collaborating, sharing information and leveraging on its collective
knowledge. Since the launch of our e-Government initiative,
almost all feasible e-services have been made available on-line.
Going forward, the Government will continually improve the
integrated e-services to make them more customer-centric,
so that citizens will be able to access more public services,
anytime, anywhere. In this way, citizens will find transacting
with the government a more enjoyable experience.
As Singapore moves into the 21st Century, the
Public Service faces an affluent population that demands more
and better services. At the same time, growth is expected
to moderate as the economy matures. This will constrain the
resources available to the Public Service. Ministries must
seek to deliver the maximum that they can out of limited resources.
Ministries will need to develop greater awareness of the real
value that the public places on their services as well as
the true cost of delivering them. They must be aware not only
of cash costs, but of non-cash items such as depreciation
and the opportunity cost of capital.
The second e-Government Action Plan (FY03-FY05) will improve
public e-services by integrating them and making them easier
to use, as well as allowing personalisation. A budget of
$382 million has been allocated for this purpose. More integration
will mean greater convenience for the public when transacting
with different agencies on related activities. An enhanced
"My.eCitizen" will enable the public to customise
suites of services that best meet their needs.
Less IT-savvy Singaporeans who have no access to a computer
will benefit from more public access points and receive
help to use public e-services at high traffic locations.
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