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2.25 Our e-Government Action Plan for the public
sector was launched three years ago. Today, more
than 90% of services which can be delivered electronically
are already online, making Singapore a world leader
in e-Government. To the public, this means faster
and more convenient access, as well as more innovative
and seamless public services. From next month,
the Government will be providing an online consultation
portal on eCitizen to obtain public feedback on
new policies. This will include the consultation
on the changes to income tax laws following from
this Budget.
2.26 However, not all Singaporeans are IT-literate.
To help those who do not have access to a computer
or are not able to use one, the Government has
established eCitizen Help Centres at CDCs and
CCs. This is part of our plan to ensure that everyone
may enjoy the convenience and benefits of e-Government
and e-services. From March 2003, eCitizen Help
Centre services will also be available from private
sector outlets such as Fuji Film and NTUC Fairprice
which sign up to offer the service.
2.27 Despite the cost of these improvements,
the Government's administrative functions will
only consume 5% of total expenditure. As always,
the bulk of government resources goes to the operational
ministries to deliver services to the public.
The Government sector will remain lean and efficient,
and will restructure itself if necessary to deliver
value-for-money services.
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