In our continual effort to better engage you, we have
published our service standards on this website. If
we have failed to meet these service standards when
dealing with you, please email to MOF_QSM@mof.gov.sg
and we will look into the issue. If you have contacted
us, please refer to the following links to find
out when you can expect to hear from us. Thank you.
Processing of
QSM Feedback (Simple)
Processing of QSM Feedback (Complex)
|
100% within 3
working days
100% within 60 working days (3 months). Interim
reply should be sent no later than 3 working days |
| Reply to POWER Feedback |
100% within 10 working days |
| Time taken to
inform candidates of outcome of interview |
100% of the candidates
informed of the final outcome within 10 working
days from the first interview |
Debarment of Contractors
(Simple)
Debarment of Contractors (Complex)
|
100% within 10
working days
100% within 15 working days |
| Processing of
all applications and appeals (that exclude Tax-related
applications and appeals) to Ministers on MOF policies
and matters (Simple) |
95% within 3 working
days
100% within 5 working days |
| Processing of all applications
and appeals (that exclude Tax-related applications
and appeals) to Ministers on MOF policies and matters
(Complex) |
100% within 60 working days
(3 months). Interim reply should be sent no later
than 5 working days |
| Processing of appeals on tax-related
matters (Simple) |
80% within 15 working days
100% within 20 working days |
| Processing of appeals on tax-related
matters (Complex) |
100% within 60 working days
(3 months) |
